Premium Warranty Service

Terms and conditions for the Premium Guarantee

1. Scope

These conditions apply to the Premium Guarantee booked voluntarily by the customer

for mining equipment purchased from us. The protection applies exclusively to the registered device and the agreed period.

2. Scope of services

Device protection includes:

• Coverage of costs for repairs in case of technical defects (e.g. defective power supplies, fans, hashboards, control board)
• Working hours and spare parts within the scope of coverage
• Shipping the repaired device
  

In particular, the following are not covered:

• Damage caused by improper use, modifications, or incorrect installation
• Damage caused by external influences (e.g. water, fire, overvoltage)
• Wear parts outside the warranty (e.g. fan bearings after service life)
• Damage caused by crypto overclocking, unrecommended firmware, or mining in unsuitable environments (e.g., excessive humidity, insufficient ventilation)
  

3. Term & Start

The coverage begins on the invoice date for the booked insurance service and is valid for the agreed period (12 months). Refunds are excluded in the event of early termination.

4. Registration in case of damage

In case of damage, the defect must be reported immediately by email or contact form.
The following information must be provided:

• Device serial number
• Purchase date
• Error description
• Miner Log Download
• Optional: Photo or video

5. Grounds for exclusion

The obligation to provide services is void if:

• False or incomplete information was provided
• The damage was caused intentionally or through gross negligence
• The device has been opened, tampered with or fitted with foreign parts

6. Liability

Our liability is limited to the services specified in the contract. We assume no liability for consequential damages, loss of earnings, or loss of data.